Regent Road, Bristol BS3 4AT
Introducing GP Triage – Request practice help online without waiting on the phone.
Looking for a GP practice? We are accepting new registrations.
Your local NHS practice
How can we help today?
Choose a task, request help online or speak to our reception team.
Urgent help
Call 111 when the practice is closed.
Call 999 in an emergency.
Patient services
What do you need to do?
Direct, familiar routes based on the current Bedminster homepage – reorganised so the most important tasks are easier to scan.
Appointments
Request, manage or cancel an appointment.
Prescriptions
Order repeat medication and find pharmacy help.
Sick notes
Request a fit note and check what information is needed.
Test results
Find out how and when results are shared.
Register
Join the practice and check the boundary.
Services
Explore care available from our wider team.
Getting the right care
Three ways to access the practice
Use online routes where you can. If you need help, our reception team will continue to support you by phone.
GP Triage
Describe your medical or administrative need online. The practice reviews it and decides who is best placed to help.
- Works on phone, tablet or computer
- Usually takes less than five minutes
- No need to wait on hold
Available 24/7
NHS App
Order repeat prescriptions, view your record and manage available appointments from one secure place.
Help is still available
Telephone support
Call us if you cannot use an online service or need help choosing the right route. Reception can complete the same request with you.
Before you call
Phone lines are currently busy
These example figures show how a live queue widget could prompt patients towards faster self-service options.
longest wait
in the queue
A simple guide
Which option should I use?
Availability depends on the service set-up agreed by the practice.
| What you need to do | Phone | GP Triage | NHS App |
|---|---|---|---|
| Request help for a health problem | Yes | Best choice | Limited |
| Request or manage an appointment | Yes | Yes | If available |
| Order a repeat prescription | Not normally | If directed | Yes |
| View your health record or results | Ask us | Ask us | Yes |
| Request a sick note or admin help | Yes | Yes | Some services |
| Use outside opening hours | No | When online | Yes – 24/7 |
Useful patient information
Important updates from Bedminster practice.
New patients
New to Bedminster Family Practice?
Start with our guide to appointments, prescriptions, contact and the NHS App.
Appointments
Your appointment matters
If you no longer need your appointment, cancel it so another patient can use it.
Support
Are you a carer?
Register with the surgery as a carer and find help for adults and young carers.
Bedminster Family Practice
Regent Road, Bristol BS3 4AT
Monday to Friday, 8:00am to 6:30pm
For urgent medical help when we are closed, call 111. In an emergency, call 999.